How long will it take to receive my Mariposa Skincare order with your shipping and returns policy?

Most orders are processed within 1-2 business days. Once shipped, you’ll receive a confirmation email with a tracking number. Standard shipping typically delivers within 3-6 business days, and our shipping and returns policy also offers expedited options at checkout for faster delivery. If you haven't received your tracking email after three days, please check your spam folder or contact our support team for help.

How can I track my package and what should I do if it hasn’t arrived?

As soon as your order ships, we’ll send you a shipping confirmation email with your tracking number. Simply click the link in your email or enter the number on our Order Tracking page to see the latest updates. If your package is delayed or shows as delivered but you haven’t received it, please reach out to us right away at orders@mariposaskincare.com so we can investigate and help resolve the issue.

What is your return and exchange policy?

We want you to love your Mariposa Skincare products! If you’re not fully satisfied with your purchase, you can return unopened items within 30 days of delivery for a full refund or exchange. To start a return or exchange, contact our customer service team for step-by-step help. Please note, shipping charges are non-refundable unless the return is due to our error. If you have any questions about eligibility or the returns process, we’re here to help—just reach out! 405-759-SKIN orders@mariposaskincare.com